FAQ's

1. Where do you ship from?

All orders are processed and shipped from our U.S. warehouse. We ensure fast and reliable delivery throughout the United States.

2. How long does shipping take?

Processing Time: 1–3 business days

Standard Shipping: 3–7 business days
You’ll receive a tracking number once your order ships.

3. Do you offer free shipping?

Yes! We offer FREE shipping on all U.S. orders over $50. For orders under $50, a flat shipping rate of $4.99 applies.

 4. Can I return or exchange an item?

Yes. We accept returns and exchanges within 14 days of delivery.
Items must be unused, unworn, and in original packaging.

To initiate a return or exchange, please contact us at theluxyn21@gmail.com with your order number.

5. What payment methods do you accept?

We accept:

MasterCard

American Express

Discover

PayPal
All transactions are secure and encrypted.

 6. Do you offer gift cards?

Yes, digital gift cards are available in various amounts and are delivered instantly via email.

 7. How can I contact customer support?

You can reach us anytime at theluxyn21@gmail.com. We typically respond within 24 hours during business days (Mon–Fri).

 8. Are your products authentic?

Absolutely. All our products are 100% authentic, curated for quality and style. We work directly with trusted suppliers and brands.

 9. Do you restock sold-out items?

Some items are limited edition, but we restock popular styles when available. Join our newsletter or follow us on Instagram to get updates!

 10. Can I change or cancel my order?

If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Please email us as soon as possible at theluxyn21@gmail.com with your order number and request.